Interview with Gina, Customer Service Administrator at BOSS CONTROLS
This month, we sat down with Gina, who plays an integral role as a Customer Service Administrator at BOSS CONTROLS, to gain insights into her journey and experience with the company.
What drew you to the BMS industry?
Initially it was the job role and when I researched into the company and learnt Building Management Systems (BMS) though not always at the forefront of our thoughts, their impact on the environment is felt in our daily lives and for the future, particularly in the spaces we live and work. It’s fascinating! Whenever I spot a sensor in a room now, I’m acutely aware of its function and the mechanisms and strategies behind the scenes.
How did you come to join BOSS CONTROLS?
After relocating from Lincolnshire to Horsham two years ago, I was seeking a fresh challenge. My previous role in debt collection, though intriguing, felt limiting. When I saw the opportunity at BOSS CONTROLS, I was instantly drawn to it.
Can you shed light on your job interview process?
My journey began with a warm telephone conversation with Rob (Training & Development Director), where we discussed my educational background and previous work experiences. This was followed by an in-person meeting with my future line manager, Davina (Customer Service Manager). Shortly after, I was thrilled to be offered the position.
What are your primary responsibilities as a Customer Service Administrator?
My role entails analysing engineer reports and handling invoicing and credit control tasks.
Does your past experience in debt collection influence your current role in any way?
Absolutely! My prior role taught me the art of prioritisation and effective communication, especially when ensuring timely payments. This background in persuasive communication proves invaluable, both in credit control and in prompting engineers for their reports. My past experiences also provided the ability to work both independently and collaboratively within a team setting.
Having been with BOSS CONTROLS for four months, which company value resonates most with you?
‘Empowerment’ stands out. It’s evident that BOSS CONTROLS is deeply invested in uplifting and encouraging its employees to excel. The supportive and collaborative environment here genuinely enables each of us to perform at our best.
Any words of wisdom for prospective BOSS CONTROLS team members?
Embrace continuous learning! At BOSS CONTROLS, we’re continuously growing and learning. The extensive support from engineers not only bolsters my knowledge but also equips me to better educate our clients.
What’s the most fulfilling part of your role?
The entire journey! I find immense satisfaction in seeing a task through – from receiving reports from engineers to the moment an invoice is settled. At BOSS CONTROLS, I’m not just a cog in the wheel; I’m an integral part of the entire process, and that brings a profound sense of value.
How do you perceive your growth trajectory at BOSS CONTROLS?
BOSS CONTROLS is on an upward growth curve, and I’m optimistic about the vast career opportunities this presents. To me, this isn’t just a job; it’s a journey of growth alongside an evolving company.