fbpx
Why BOSS CONTROLS is a Great Place to Work: Interview with Gina, our Customer Service Administrator

Vicky Vaughan

Why BOSS CONTROLS is a Great Place to Work. Interview with Gina, our Customer Service Administrator

Interview with Gina, Customer Service Administrator at BOSS CONTROLS
This month, we sat down with Gina, who plays an integral role as a Customer Service Administrator at BOSS CONTROLS, to gain insights into her journey and experience with the company.

What drew you to the BMS industry?
Initially it was the job role and when I researched into the company and learnt Building Management Systems (BMS) though not always at the forefront of our thoughts, their impact on the environment is felt in our daily lives and for the future, particularly in the spaces we live and work. It’s fascinating! Whenever I spot a sensor in a room now, I’m acutely aware of its function and the mechanisms and strategies behind the scenes.

How did you come to join BOSS CONTROLS?
After relocating from Lincolnshire to Horsham two years ago, I was seeking a fresh challenge. My previous role in debt collection, though intriguing, felt limiting. When I saw the opportunity at BOSS CONTROLS, I was instantly drawn to it.

Can you shed light on your job interview process?
My journey began with a warm telephone conversation with Rob (Training & Development Director), where we discussed my educational background and previous work experiences. This was followed by an in-person meeting with my future line manager, Davina (Customer Service Manager). Shortly after, I was thrilled to be offered the position.

What are your primary responsibilities as a Customer Service Administrator?
My role entails analysing engineer reports and handling invoicing and credit control tasks.

Does your past experience in debt collection influence your current role in any way?
Absolutely! My prior role taught me the art of prioritisation and effective communication, especially when ensuring timely payments. This background in persuasive communication proves invaluable, both in credit control and in prompting engineers for their reports. My past experiences also provided the ability to work both independently and collaboratively within a team setting.

Having been with BOSS CONTROLS for four months, which company value resonates most with you?
‘Empowerment’ stands out. It’s evident that BOSS CONTROLS is deeply invested in uplifting and encouraging its employees to excel. The supportive and collaborative environment here genuinely enables each of us to perform at our best.

Any words of wisdom for prospective BOSS CONTROLS team members?
Embrace continuous learning! At BOSS CONTROLS, we’re continuously growing and learning. The extensive support from engineers not only bolsters my knowledge but also equips me to better educate our clients.

What’s the most fulfilling part of your role?
The entire journey! I find immense satisfaction in seeing a task through – from receiving reports from engineers to the moment an invoice is settled. At BOSS CONTROLS, I’m not just a cog in the wheel; I’m an integral part of the entire process, and that brings a profound sense of value.

How do you perceive your growth trajectory at BOSS CONTROLS?
BOSS CONTROLS is on an upward growth curve, and I’m optimistic about the vast career opportunities this presents. To me, this isn’t just a job; it’s a journey of growth alongside an evolving company.

Introducing Our Enhanced Remote Solutions: Elevate Your Building Management Experience

Unlocking the Power of RSC: Our RSC is not just about managing your BMS; it’s about revolutionising it. With our expert team’s assistance, you can leverage the full potential of IoT and analytics to gain new insights into your environment and unlock its untapped potential. Prepare for a future where your business space is optimally managed with cutting-edge technology.

read more

CO2 in Our Environment: Understanding Levels and Solutions

High CO2 levels in enclosed spaces like offices and schools can lead to a host of health issues, from headaches and fatigue to difficulty in concentration. The ASHRAE standard recommends maintaining CO2 levels below 1000 parts per million (ppm) in schools and 800 ppm in offices.

read more

The LoCASE Grant and How We Used the Funding to Foster Green Innovation

Indoor air quality plays a vital role in maintaining a healthy and productive environment, particularly in offices and public spaces. Volatile Organic Compounds (VOCs) are common indoor pollutants that can have adverse effects on human health. In this blog, we will explore the dangers posed by VOCs, where they are typically found, and how the integration of building management control systems (BMCS) and sensor technology can mitigate their presence and improve indoor air quality.

read more

Understanding Volatile Organic Compounds (VOCs) and the Role of Building Management Control Systems and Sensor Technology in Ensuring Indoor Air Quality

Indoor air quality plays a vital role in maintaining a healthy and productive environment, particularly in offices and public spaces. Volatile Organic Compounds (VOCs) are common indoor pollutants that can have adverse effects on human health. In this blog, we will explore the dangers posed by VOCs, where they are typically found, and how the integration of building management control systems (BMCS) and sensor technology can mitigate their presence and improve indoor air quality.

read more

Get in touch with your BEMS/BMS partner, BOSS CONTROLS

If you have any questions about BEMS/BMS or energy management, Please don’t hesitate to send us a message

Phone

Phone 01403 886508

Contact BOSS CONTROLS today to reduce
your carbon emissions and save money
at the same time.

Address

 BOSS CONTROLS (South):
Barclays House, 51 Bishopric,
Horsham RH12 1QJ

BOSS CONTROLS (South West):
Siston Hill, Warmley,
Bristol BS30 5LU