Join our dynamic, expanding team based in the heart of beautiful Horsham, West Sussex

Salary:

£24,000.00-£27,000.00 per year

Location:

Barclays House, 51 Bishopric, Horsham RH12

Benefits:

• Company pension
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

No agencies.

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At BOSS CONTROLS, we create smart buildings by optimising Building Management Systems (BMS). As well as reducing costs and enabling affordable and clean energy, other tangible benefits include increasing productivity, promoting good health and wellbeing. We are committed to sustainability and conservation efforts through effective maintenance and proactive contributions

We have a fantastic opportunity to join a growing team. If, like us, you are motivated by delivering excellence then you will fit perfectly within the BOSS CONTROLS company, and together, we can breathe life into your career.

Working with BOSS CONTROLS

We are proud of our whole team, from expert BMS Controls Engineers to Customer Service advisors, job roles across the business are exciting, challenging, and rewarding. Our values help guide the success of our business and we work with our colleagues and customers in line with these principles.

BOSS CONTROLS follows a careers pathways framework to ensure you are on a professional journey that aligns your aspirations with the company needs. We offer internal and external training to support your career development. You have the potential to navigate your career towards specified interests so that together we can effectively breathe life into buildings.

Are you the kind of person who not only excels in technical skills and efficiency but also shows dedication, flexibility, initiative, outstanding customer service, and a passion for personal and team development? We are looking for someone who is driven, confident, and able to work well with team members and customers alike.

Job Description

General Duties & Responsibilities:

• Actively monitor and pursue any potential uplift leads and identify any potential new business opportunities from current clients
• Own the customer experience for onboarding new customer contracts and set clear reachable targets both with the customer and internally
• Handle the Pre-Qualification Questionnaire (PQQ) process for new and existing customers
• Own the customer experience when renewing service contracts, ensure that all renewals are managed and set clear reachable targets both with the customer and internally
• Efficiently manage client expectations by responding to emails and calls in line with set KPI’s
• Maintain excellent levels of communication with the customers throughout their contract
• Confidently take ownership of managing and quoting for contract renewals
• Quote for Contract Uplifts and where agreed some new contracts in line with agreed requirements
• Develop client relationships in order to maximise the sales opportunities
• Responsibility for quoting a proportion of service jobs from the engineer site visit reports
• Provide monthly reports
• Data Entry and management of information utilising Job Logic
• Be responsible for the quality of customer communication relating to the renewals and service jobs, setting high standards for both written and verbal communication
• Produce detailed Account Plans for key customers to ensure that the service teams understand the Account Strategy and key requirements
• Be responsible for gaining an insight into customer satisfaction levels
• Assist with the development and ongoing improvement of customer satisfaction surveys

Person Specification

• Sales Driven: Focussed on developing customer-related opportunities and identify the needs of the customer to provide the right solution and feedback
• Accountable: Recognises the need for achieving targets, prioritising work and able to maintain focus on all requirements of the Sales lifecycle
• Analytical: Recognises potential problems and develops solutions in a timely manner
• Resourceful/Creative: Continually questioning and reviewing processes and procedures and offering constructive suggestions for improvement
• Opportunities Driven: Assesses current sales’ potential in order to focus an appropriate level of effort to open up opportunities and maximise growth within the business
• Communication: Expresses themselves clearly and effectively when speaking and/or writing to customers, colleagues and the leadership team in a fair and consistent manner.
• Comfortable using a broad range of communication styles and chooses effective ways to communicate to audiences in all situations.
• Professional: Represents the Company positively in speech and conduct and wants to make a real difference to the Company’s success
• Demonstrates Integrity: Listens attentively and asks questions to understand other people’s viewpoints and keeps promises
• Customer Focused: Demonstrates that they customer needs are put first and can manage competing priorities while always acting with customers in mind
• Adaptable and Flexible: Maintains effectiveness in an ever-changing environment
• Attention to detail: Able to focus on all areas of a task or project, no matter how small and thoroughly reviewing work to ensure accuracy
• Proactivity: Identifying and solving problems before they occur, planning and preparing for upcoming tasks and noticing when others may need help

Training & Personal Growth:

• Job Logic training
• BMS Overview training (Nuts & Bolts)
• Role specific process training

Skills and Experience:

• Computer literate with excellent command of Microsoft office programmes with particular focus on Word & Excel
• Experience with Job Logic or use of CRM systems
• Excellent written and verbal communication skills
• Demonstrates strong prioritisation skills and management of work flows
• Ability to create process maps and document tasks
• Ability to proactively manage and maintain relationships with clients
• Excellent record keeping and data management skills to ensure proposals, reports and other documents are clear, accurate and effective
• Adapts style and approach in relation to different situations and the level of capability of others
• Ability to work autonomously and/or as part of a team
• Shows integrity, objectivity and consistency in decision-making

Working Pattern:

• The role is office based (Horsham)
• From 8:30am to 5:00pm, Monday to Friday
• This list is not exhaustive and from time to time you may be asked to carry out additional duties appropriate to the nature and scope of the position

Job Type:

Full-time

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Application question(s):

• List the CRM systems that you have had experience with

Experience:

• Microsoft Outlook & Teams: 2 years (required)
• Customer service: 2 years (required)
• Quoting & use of CRM tools: 2 years (required)
• Microsoft Excel: 2 years (required)
• Microsoft Word: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location:

In person

Application deadline:

30/04/2024

Reference ID:

BG/CS/CSA/112022

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